Returns
Second opinion — returns and our satisfaction promise
Sometimes a formula isn’t the right fit for a particular pet. That’s what second opinions are for, and we’d rather hear about it than have a jar sit in a cupboard.
1
Start with your order
Returns and refunds for purchases are handled through the retailer’s order page, under their return policy.
2
Tell us what happened
Write to the front desk with the product and what you noticed. It genuinely shapes future batches.
3
Check the seal
Don’t use a jar or bottle whose seal was broken on arrival — report it with your order straight away.
4
Ask your vet
If your pet reacted to a new supplement, stop giving it and call your veterinarian first, us second.
We stand behind every formula — if it didn’t work for your pet, tell us.